Refund & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note the customer shall bear the shipping costs of the product to the warehouses unless the product is damaged or doesn't meet the description.

Unfortunately, we cannot accept returns on sale items or gift cards

To start a return, you can contact us at sultansperfume@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sultansperfume@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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What is ingredients list?

Ingredients: Hydrocycitronellal, Limonene, Coumarin, Citral, Citronellol, Linalool, Geraniol. Free from alcohol.

Is this one a body oil? Or is this a spray on perfume?

It is a body oil/perfume. It is not a spray bottle. Just a small amount is all you need.

Is this the same perfume mentioned in that viral tiktok?

Hi yes if the seller is genuine you get the Sultan's Perfume. Sold by aroma concepts. Be aware of other new Chinese cheap copies that you don't want to buy

What are the available sizes of Sultan Al Hareem?

Sultan Al Hareem is available in two sizes: 12 ml and 35 ml. The 12 ml size is perfect for carrying the essence of luxury with you, while the 35 ml option ensures you have an ample supply of this enchanting fragrance.

Is Sultan Al Hareem suitable for all occasions?

Yes, Sultan Al Hareem is designed to be versatile and suitable for various occasions. Whether it is a formal event, an intimate gathering, or a special celebration, this fragrance adds an air of sophistication and elegance to your presence.

Do you accept returns or can I cancel my order?

Yes. Simply ship the product back to us within 30 days to get a full refund!

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. 

How can I track my order?

Yes, you can track your order via "Track Order" page in our website.