Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in the USA.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

SULTAN’S PERFUME is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time is 6-10 days.

  • This doesn’t include our 1-3 day processing time.
  • All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at sultansperfume@gmail.com and we will do our best to help you out.

Collapsible content

What is ingredients list?

Ingredients: Hydrocycitronellal, Limonene, Coumarin, Citral, Citronellol, Linalool, Geraniol. Free from alcohol.

Is this one a body oil? Or is this a spray on perfume?

It is a body oil/perfume. It is not a spray bottle. Just a small amount is all you need.

Is this the same perfume mentioned in that viral tiktok?

Hi yes if the seller is genuine you get the Sultan's Perfume. Sold by aroma concepts. Be aware of other new Chinese cheap copies that you don't want to buy

What are the available sizes of Sultan Al Hareem?

Sultan Al Hareem is available in two sizes: 12 ml and 35 ml. The 12 ml size is perfect for carrying the essence of luxury with you, while the 35 ml option ensures you have an ample supply of this enchanting fragrance.

Is Sultan Al Hareem suitable for all occasions?

Yes, Sultan Al Hareem is designed to be versatile and suitable for various occasions. Whether it is a formal event, an intimate gathering, or a special celebration, this fragrance adds an air of sophistication and elegance to your presence.

Do you accept returns or can I cancel my order?

Yes. Simply ship the product back to us within 30 days to get a full refund!

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. 

How can I track my order?

Yes, you can track your order via "Track Order" page in our website.